So i guess this is better late than never, but this post is for all the EBH builders out there who would like to know how the 13 week maintenance review is handled.
This was months ago now, but at exactly 13 weeks our CSA contacted us to make the appointment for the maintenance review. The appointment was scheduled for about 1 - 1.5 hours but from memory i think the guy was here about 3 hours.
I had a pretty list list to go through, although most things were minor.
We have previously had a leaking pipe in the main bathroom fixed, some down-pipes fixed externally and our down-lights replaced in our kitchen overheads as they had blown only 2 weeks after settlement. If we had an issue that i wanted fixed straight away our SS Steve was always right on top of it, i didn't have to wait for anything to be fixed which was great to receive that level of service - as i always did from our SS.
Our 13 Week Check list looked something like this:-
1 window sill roughly painted
Bedroom door swings open by itself if its not fully closed
Patchy paint above bedroom door
Toilet Seat clip broken
Chipped floor tile (we didn't have spare tiles so i decided to leave this as is, due to the pattern in our tiles im lucky it doesn't stand out. I was told that different batches of tiles may produce slightly different colours and this would stand out more)
chipped skirting tile under vanity
Air bubbles in paint near the CSD
Ceiling paint rough above WIR door
Ceiling paint peeling above towel rail
WIR door doesn't always lock closed
Scratch on window frame
Crack to plaster above ensuite window
Window frame roughly painted in one spot
Foyer | Study
Patchy paint under GPO near front door
Movement cracking on internal garage door
1 wall patchy under certain light in diff spots
Paint chipped when dead bolt installed
Groove in plaster on the RHS study wall
Skirting damaged near study/living room wall
Living & Dining Room
Bad peeling paint near our stacker Alfresco door
1st Window frame rough on the bottom
Door frame near games room really rough
Door frame has dull patches (should be smooth and shiny as the paint is semi gloss)
Cornice near square set peeling
Lefthand side CSD to WIP roughly painted
Crack in raised ceiling
Skiritng under TV point rough
Sliding door frame is also peeling
Patch on the top of the door frame dull not covered properly
Small Dent on one of the walls
Parts of the robs not painted smoothly
Rough skirting boards
Window sill in bed 2 rough and patchy
Toilet & Bathroom
Toilet window frame bottom roughly painted
Patchy wall paint on one of the toilet walls
Missing grout on the first feature tile in shower
Top of the laundry door not sealed - after a repair from another trade who had to plane some of the door during PCI - it was never repainted.
Crack in our external door - where the wood joins
EB agreed to fix everything on my list. I thought it was pretty small but was told that i had a fair bit to fix.
Within a couple of days we were given the schedule for the trades to come and fix everything. It was all done very quickly. I was happy, and felt like now i could finally get settled as it was the final stage of the building process.
I am pretty happy with the wall paint though out the house, the maintenance on these was very minimal. There are patchy lines in the ceiling but it doesn't bother me too much. The window frames weren't the best. Nearly all of them weren't perfect but i got the worst ones fixed.
The most disappointing was the skirtings. through out the house the painter has hit nearly every single skirting with the roller when doing the wall paint, and then painted the skirtings straight over the top and its left them looking like orange peel. The painter has tried to fix the main ones during the maintenance visit but its still not 100%. I think its worth mentioning it as i don't think this is very good practice to paint a house this way, the skirtings are really nice and they're ruined by the carelessness of the painter.
The peeling of the paint near our stacker doors has started to peel again, its frustrating i don't know why its peeling, I'm keeping an eye on it and if it gets worse ill call EB to see what can be done, its looks like the paint just doesn't want to stick to the certain section of the wood and i think the "no more gaps" stuff they use has something to do with it.
At the time of maintenance we only had the few movement cracks i detailed in the above list. But now there are even more appearing, and some are quite large. Perhaps this is due to the change in weather and continual movement of the land. Not to happy about it. When i built i was under the impression my house would look fresh and new for a few years. But with the cracks in most corners of the skirtings and cornices its not looking very fresh at the moment. Lucky they can only be seen on close inspection. No one would know they're there, but i know they are and it annoys me a bit.
I love our beautiful glossy down-pipes, but they chip so easily. while we have been doing the landscaping etc and wheel barrows hit them as we get down the tight boundary spaces. We will need to do a touch up, but it will ruin how smooth they look.
So here we are! All maintenance free and still working on the landscaping and nothing has been done internally as yet!
6 months in, im so in love with our house! Id love to write a full review for anyone out there thinking of building with EBH. Hopefully one day i will get around to it! (only took me 3 months to update you on the maintenance check)